At Brace & Belts, Customers satisfaction is our prime objective.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bracenbelts.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return shipping costs will be the responsibility of the customer. We understand that returns can sometimes be necessary, and we want to make the process as smooth as possible for you. While we are unable to cover the cost of return shipping, we are here to assist you with any questions you may have and to guide you through the return process. If you need any help, please don’t hesitate to reach out to our Customer Service team.

You can always contact us for any return question at Support@bracenbelts.com.

Pillows (Including Car Pillows)

For hygiene reasons, all pillows — including car pillows, neck supports, and cushions — are non-returnable and non-exchangeable once purchased, unless the item is faulty or incorrect. Please choose carefully before completing your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To request an exchange please contact us via the live chat or by writing to us support@bracenbelts.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that shipping charges are non-refundable, and any refund issued will have the initial shipping cost deducted.Please be advised that shipping charges are non-refundable. Any refund issued will have the initial shipping cost deducted, including cases where free shipping was initially provided.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@bracenbelts.com.